1Introduction
This manual explains the installation, configuration and usage of the payment module for Shopware and First Cash Solution.
Before beginning with the installation, please make sure that you are in possession of all necessary data:
- You should have received a Merchant ID from First Cash Solution for the test account. Furthermore, you have received the corresponding user name and password
- Encryption password and HMAC-Key
- An Analytics Password which you require for logging into First Cash Solution Analytics
- Shopware payment module by sellxed.com/shop
- Access data to your server and shop
In case you don't yet have a contract with First Cash Solution, you can gladly acquire it directly through us.
Note that you must use at least PHP version 5.6 for our plugins. PHP 8 or higher is currently not supported.
1.1Process of the Installation
In this document you will find all important information for the installation of the module. It is important that you strictly follow the checklist. Only by doing so, can a secure usage in correspondence with all security regulations be guaranteed.
- Basic configuration of the server including the setting up of the notify script
- Configuration of the basic settings of the payment module
- Configuration of the payment methods
- Carrying out of a test purchase with the attached test data at the end of this document
- If the test was successful, your account can be activated
Our payment plugins should have per default the correct settings for most of our customers' preferences. That means once you have entered the required credentials in the plugin configuration to connect your account to your website, the plugin should be fully operational. Should you be willing to receive detailed information on a setting you do not know, you may contact our support team who will be able to assist you further.
Our support team is at your disposal during regular business hours at: http://www.sellxed.com/support. Furthermore, you have the option of ordering our installation service. We will make sure the plugin is installed correctly in your shop: http://www.sellxed.com/shop/de/integration-und-installation.html
In order to test the module, any kind of directory protection or IP blocking on your server must be deactivated. This is crucial as otherwise the payment feedback of First Cash Solution might not get through to the shop.
1.2System Requirements
In general, the plugin has the same system requirements as Shopware. Below you can find the most important requirements of the plugin:- PHP Version: 5.4.x or higher
- OpenSSL: Current version with support for TLS 1.2 or higher.
- fsockopen: The PHP function fsockopen must be enabled. The plugin must be able to connect to external systems over the Internet.
- PHP Functions: All common PHP functions must be enabled.
2Configuration of the Payment Module and the Server
In order to perform the configuration of the main module of Shopware, the following information is necessary. You should have received the information from First Cash Solution.
- First Cash Solution Live Merchant ID
- First Cash Solution Live Encryption Key
- First Cash Solution Live Signature Passphrase
Enter the credentials directly inside the configuration of the main module. After you performed some test payments, you can switch between Live Mode and Test Mode.
2.1Configuration of the Payment Module
For the usage of the gateway in your shop, fill in all received access data at its corresponding place in the main module and in the payment methods.
Please Note if you use hidden this poses additional PCI requirements to your shop that have to be met. Get in touch with First Cash Solution to get additional information.
Also if you use Hidden in your Module please advise First Cash Solution that they are able to configure your paynow settings accordingly.
3Module Installation and Update in the Shopware Shop
3.1Installation
At this time you should already be in possession of the module. Should this not be the case, you can download the necessary files in your customer account in the sellxed shop (Menu "My Downloads Downloads"). In order to install the module in your shop, please carry out the following steps:
- Download the plugin. The download can be found in your sellxed.com account under "My Downloads".
- Unzip the archive you have just downloaded.
- In the unzipped folder navigate to the folder "files"
- For some shops there are different versions of the plugin provided. If this is the case open the folder which corresponds to your shop version.
- Using your preferred FTP client upload entire content of this folder into the root directory of your shop. For some shops there is a specific folder containing the plugins. If that is the case upload the plugin into this folder. Make sure that the folders aren't replaced but merely merged.
- If you haven't yet done so, log back into your shop.
3.2Updates and Upgrades
You have direct and unlimited access to updates and upgrades during the duration of your support contract. In order to receive constant information about available updates we ask you to subscribe to our RSS feed that we publish for your module.
More information regarding the subscription of this RSS feed can be found under: http://www.sellxed.com/en/updates_upgrades.
We only recommend an update if something doesn't work in your shop, if you want to use new feature or if there is a necessary security update.
3.2.1Update Checklist
We ask you to strictly comply with the checklist below when doing an update:
- Always do a backup for your database and your files in your shop
- Use always a test system to test the update process.
- Wait until all the files are copied to the shop, clear the cache if there is one in your shop and then visit the configuration page of the main module so that the update process will be initialized.
Please test the update procedure first in your test shop. Our support team is able and willing to help you if you experience problems with the update process. However, if you decide to perform the update directly in your live shop there is the possibility of a downtime of the shop of more than two days depending on the availability of our support if you do not want to book our complementary support.
Depending on the version it could be that the database has to be migrated. We recommend you therefore, to perform the updates in times when the shop is not visited too frequently by your customers.
3.2.2Update Instructions
Please always read the update instruction. Those instructions can be found in the changelog. If there are no special remarks, you can proceed by just overwriting the files in your system.
3.2.3Updated Plugin from the FCSolutionCw to the CwbFCSolutionCw Version.
We plan to release this plugin in the shopware store in the near future. To make this possible we hda to apply some changes to our code. Most important a prefix for our PHP classes is required and the plugin folder had to be renamed. To update to this new version simply overwriting the existing files is not possible. This sections describes the steps required to update the module in detail.
Please test the update procedure first in your development system. So you can ensure the update is working correctly.
If you are using multiple plugins from us. You need to update all of them to the new version.
- Activate the maintenance mode of the shop.
- Make a backup for your database and your files in your shop. Without this you will not be able to revert to the old version, if anything goes wrong.
- Upload the new plugin files.
- Deactivate the existing plugin. Do not deinstall the old plugin yet.
- Install and activate the new plugin.
- If you have custom css or template files for the plugin, adapt the changes to the new plugin.
- If you are using the Shopware API endpoint of this plugin, update the URL to new endpoint.
- Verify the main and method settings.
- Deinstall the old plugin.
- Delete the files of the old plugin. The following files/folders must be removed, if they exist:
- engine/Shopware/Plugins/Local/Frontend/FCSolutionCw
- engine/Library/Customweb
- engine/Library/Crypt
- engine/Library/File
- engine/Library/Math
- engine/Library/Mobile
- engine/Library/Net
- engine/Library/PhoneNumber
- engine/Library/System
- engine/Library/loader.php
- engine/Library/openssl.cnf
- Make a test transaction to verify everything is workin correctly.
- Deactive the maintenance mode of the shop.
4Module Configuration in the Shopware Shop
The configuration consists of two steps. The first step is the configuration of the main module with all the basic settings (cf. Configuration of the Main Module). During the second step you can then carry out individual configurations for each payment method . This allows for full flexibility and perfect adaptation to your processes.
Please create a backup of the main directory of your shop. In case of problems you will then always be able to return your shop to its original state.
We furthermore recommend testing the integration on a test system. Complications may arise with third party modules installed by you. In case of questions, our support is gladly at your disposal.
4.1Configuration of the Main Module
In order to install the main module search for First Cash Solution under Settings > Plugin Manager . Click on the + symbol in order to begin the installation process. Afterwards, click the "edit" symbol and configure the main module.
Enter the individual options which you partly may have already used for the configuration of the administration interface of First Cash Solution. Should an option not be clear to you, you can click on the question mark and will find further information on the settings.
4.2Configuration of the Payment Method
After having configured the main module, you will find all payment methods under Settings > Payment Methods. Activate each payment method you wish to offer in your shop. You can save individual settings for each payment method (and for each shop in case of a multi-shop set-up) and thereby optimally adapt the payment methods to your existing processes. The most central options are described in more detail further below.
4.3Assigning the Payment Method to the Shipping Costs
In order for the transactions and the shipping costs to be matched correctly to the payment methods you need to assign the payment methods to the shipping methods. Go to settings > shipping costs. Open all the shipping costs and add a payment method.
Depending on the amount of delivered payment methods, it may be that certain payment methods can't be attributed to a specific shipping method as not all payment methods can be displayed. This is a known bug of Shopware. Merely the first 30 payment methods are displayed. Please delete all payment methods that you don't need and then all other payments will be displayed.
4.4Direct Capturing of Transactions
The option "Capture" allows you to specify if you wish to debit payments directly or if you first wish to authorise them and then debit the payment at a later point.
Depending on your acquiring contract, a reservation is only guaranteed for a specific period of time. Should you fail to debit the payment within that period, the authorisation may therefore no longer be guaranteed. Further information on this process can be found below.
It may be that settings saved in the payment modules overwrite settings saved in First Cash Solution.
4.5Uncertain Status
You can specifically label orders for which the money is not guaranteed to be received. This allows you to manually control the order before shipment.
4.5.1Setting the order state
For each payment method you may select in which state the order should be set to depending on the booking state. This is the initial state of the order.
4.6Optional: Validation
Note: It can be that this option is not visible in your module. In this case just ignore this section.
With the option 'Validation' you can define the moment when the payment method should be made visible to the customer during the checkout process. This setting is relevant for modules where the usage depends on the customer's compliance with specific preconditions. For example, if a solvency check has to be carried out or if the payment method is only available in certain countries. In order for the credit check or address validation to also work with European characters, the charset of the "Blowfish mode" must be set to "UTF-8" for certain PSP settings.
You have the choice between these options:
- Validation before the selection of the payment method: A validation verification is carried out before the customer selects the payment method. If the customer does not fulfill the requirements, the payment method is not displayed
- Validation after selection of the payment method: The verification of the compliance occurs after the selection of the payment method and before the confirmation of the order
- During the authorisation: The validation verification is carried out by First Cash Solution during the authorisation process. The payment method is displayed in any case
4.6.1Usage of the Integrated Multishop Functionality of Shopware
The payment module supports the multishop feature of Shopware. No further modifications are necessary. The module automatically recognizes the shop the order belongs to. In order for the multishop functionality to work, it is, however, necessary that the individual sub-shops within Shopware have been configured correctly.
5Settings / Configuration of Payment Methods
5.1General Information About the Payment Methods
The plugin contains the most common payment methods. In case a desired payment method is not included per default, please contact us directly.
In order to be able to use a payment method, it must be activated in your account with First Cash Solution as well as in your shop. Information about the configuration of the payment methods can be found further above.
Below you can find important information for specific payment methods that deviate from the standard process.
5.2Information on Payment Status
For each payment method you can define an initial payment status (status for authorized payments etc.). You hereby define the payment status for each state depending on the processing type of the order (captured, authorized, etc.). It's the initial status which the order assumes. Depending on the mutation carried out by you, the status can change.
Never set the status to Pending First Cash Solution or any similar pending status which is implemented by the module.
5.2.1Order status "pending" / imminent payment (or similar)
Orders with the status 'pending First Cash Solution' are pending orders. Orders are set to that status if a customer is redirected in order to pay but hasn't returned successfully or the feedback hasn't reached your shop yet (Customer closed window on the payment page and didn't complete payment). Depending on the payment method these orders will automatically be transformed into cancelled orders and the inventory will be cleared (so long as the Cronjob is activated). How long this takes depends on the characteristics of the payment method and cannot be configured.
If you have a lot of pending orders it usually means that the notifications from your webserver to First Cash Solution are being blocked. In this case check the settings of your firewall and ask the Hoster to activate the IPs and User Agents of First Cash Solution.
5.2.2Order status "cancelled"
Orders with the status "cancelled" have either been set to that status automatically due to a timeout, as described above, or have been cancelled directly by the customer.
5.3Payment Methods
The modules differentiate between the standard and the professional version. In the professional version, all payment methods available for First Cash Solution are integrated. With the standard version, however, you only receive the most common payment methods. Should a desired payment method not be available, please contact us directly.
5.4MasterPass Integration: What to keep in mind
If you integrate MasterPass as a payment method in your shop, you have two integration options: External and Standard Checkout. When using External Checkout, the customer does not have to provide address data during checkout. The customer only needs a MasterPass account and the data will be transmitted by MasterPass. In order to use this option as a merchant, you have to activate this payment method with First Cash Solution.
Please keep in mind, that using additional functions such as address transmission through MasterPass, may require the activation of the respective options through First Cash Solution aktiviert.
In order to use MasterPass in compliance with the MasterCard guidelines, please read the following information carefully before using this payment method.
5.4.1Integration Possibilities for MasterPass
MasterPass can be integrated as a normal payment method with redirection to First Cash Solution or as an external checkout.
5.4.1.1MasterPass as a Payment Method
If you like to integrate MasterPass as a normal payment method, activate the payment method as usual (seeConfiguration of the payment method). In this scenario the customer will first be redirected to MasterPass and then to the wallet of the issuer.
5.4.1.2MasterPass as External Checkout
If you integrate MasterPass as an external Chekout, you can minimize the steps towards the payment radically. The adress transfer and the creation of the account is processed via MasterPass. If you activate the external checkout, there appears a button in the basket with which you can jump after the login directly to the last step of the order confirmation. The creation of the account happens in the background.
For the activation of the external checkout go to Configuration > First Cash Solution . There you'll find all settings for the external checkout:
MasterPass as external checkout is not for all cases available. If this point in the manual doesn't appear, please make sure to contact us.
5.4.2Checkout: MasterPass Learn More Button
When using MasterPass as a payment method for standard checkout, it is mandatory to link to the MasterPass Learn More Page. In order to do this, navigate to Payment Method Configuration. Paste the link for the Learn More Page into the field 'Description' for the respective languages. The field 'Learn More' will now be displayed when choosing a payment method.
We have already collected the most important links for you. You only have to copy and paste the links into the description field:
- German:<a href="https://www.mastercard.com/mc_us/wallet/learnmore/de/DE/" target="_blank">Mehr Erfahren </a>
- French:<a href="https://www.mastercard.com/mc_us/wallet/learnmore/fr/FR/" target="_blank">apprendre plus </a>
- English: <a href="https://www.mastercard.com/mc_us/wallet/learnmore/en/DE/" target="_blank">Learn More </a>
- Spanish:<a href="https://www.mastercard.com/mc_us/wallet/learnmore/en/ES/" target="_blank">aprender más </a>
- Italian:<a href="https://www.mastercard.com/mc_us/wallet/learnmore/it/IT/" target="_blank">saperne di più </a>
- Dutch:<a href="https://www.mastercard.com/mc_us/wallet/learnmore/nl/NL/" target="_blank">Leer Meer </a>
![](https://www.customweb.com/1cs/fcs_en/usd/software/manual/image/2604/en/manual/images/MasterPass/description_learnmore.png)
Links for additional languages can be found in this document: https://developer.mastercard.com/...
5.4.3Additional information
General and additional information on using the MasterPass trademark and logo in your webshop are available in the official MasterPass Mechant Branding Requirement Document. which you can access here: https://developer.mastercard.com/...
6The Module in Action
Below you will find an overview of the most important features in the daily usage of the First Cash Solution module.
6.1Capturing / Canceling of Orders
6.1.1Capturing Orders
The transaction management between your shop and First Cash Solution is not synchronized. If you capture payments with First Cash Solution, the status in the shop will not be updated and a second capturing in the shop is not possible.
In order to be able to capture orders, you must make sure that you have set 'Capturing' to deferred in the configuration of the payment method.
Open the order you wish to capture and switch to the tab Transactions. Here you will find the tab Captures. Enter the amount you wish to debit from the customer's card. By clicking Capture, a direct capturing of the order occurs with First Cash Solution.
6.1.2Cancellation
By clicking the button Cancel, you delete the initial authorization on the customer's card. The pre-authorized amount is released from the customer's card.
6.2Useful Transaction Information on the Order
In each order, processed via our module, you can find an overview of the most important information about the transaction as well as a transaction history.
In order to get to the transaction information, open the order and switch to the tab Transactions. Here you will find all authorization attempts and the related information.
6.3Using Invoice Details of a Processor
In the following context you can view or embed the "payment details" of for example an "Open Invoice" transaction:
6.3.1Shopware Order Confirmation (E-Mail)
Please add the following code block into your Shopware email template, if you want to send the payment details of the processor in the mail confirmation sent to the customer:
- HTML Mailtemplate
- PLAIN Mailtemplate
{if $paymentInformationHtml}
{$paymentInformationHtml}
{/if}
{if $paymentInformationPlain}
{$paymentInformationPlain}
{/if}
6.3.2Shopware Invoice (PDF)
Due to technical limitations, it is currently not possible to display the "payment information" here.
6.3.3Shopware-Backend (Transaction details)
You can view the payment and transaction details in Shopware under Customer > Payments > First Cash Solution.
6.3.4Shopware Success-Page
6.4Refunds
You can refund already captured transactions and automatically transmit them to First Cash Solution. In order to to so, open the order. Switch to the tab Transactions. A new window will open up in which you must then switch to the tab Refunds in order to refund orders.
To refund a line item you need to enter the quantity you wish to refund. By clicking Refund, the refund is automatically transmitted to First Cash Solution. It will than be refunded via the payment method the customer chose for the transaction.
Please note that you can't refund more than 100% of the original amount.
Executing a refund will not change the status of the order.
6.5Usage of the Alias Managers / Token Solution
With the Alias Manager, your customers can securely save their credit cards with First Cash Solution for later purchases. You can enable this by activating the option "Alias Manager" in the configuration of the Payment Method. The customer can then choose from his or her saved credit cards without having to re-enter all the details.
The usage of the Alias Managers requires the activation of the correct option with First Cash Solution. To do so, please contact the support directly.
7Getting the Credit Card Data via Shopware REST API
When connecting ERP systems to Shopware it may be that further information is required via Shopware API. Our module provides you with a lot of payment information also via Shopware REST API.
Basic Information about the usage of the REST API of Shopware can be found in the Shopware Developers Guide.
The service can be called up under https://www.shop-url.com/api/CwbfcsolutioncwTransactions. The call of the above URL leads to the listing of all transactions. By adding the Transaction ID you can filter by the corresponding Transaction ID. The Transaction ID can be found in the order overview (Customer > Payments > First Cash Solution )
Additionally, you can also access the transaction via the Payment ID (transmitted through First Cash Solution). To do so, the parameter 'usePaymentId=1' has to be added as a parameter to the URL.
8Set-up a cron job to activate the timed operations
To activate the timed operations of the plugin (e.g. update service, deleting pending orders, etc.) make sure that you set up the Shopware Cron engine. Especially the update function allows you to automatically retrieve additional information or changes of your order directly via the API of First Cash Solution. For payment methods which use a delayed authorisation process this is mandatory. Please note it could be that in order to use the update feature it may be necessary that First Cash Solution activates additional options in your account.
The module uses the standard cron engine of Shopware. More information regarding the set up can be found here: https://community.shopware.com/Cronjobs_detail_1102.html.
9Testing
Before switching from test to live mode it is important that you test the module extensively.
Do not forget to switch the operating mode from test to live after having successfully tested the module.
9.1Test Data
In the following section you can find the test data for the various payment methods:Card number 5555555555554444 Expiry Date 12/2023 CVC 123 | Mastercard |
Card number 4000012892688323 Expiry Date 12/2020 CVC 123 | Visa |
Card number 5555555555554444 Expiry Date 12/2023 CVC 123 | Mastercard |
Card number 4000012892688323 Expiry Date 12/2020 CVC 123 | Visa |
Direct | |
Last Name Wischnewski First Name Hans-Jürgen Birtday 1973-12-27 Street Müllerstraße 137 Postcode 13353 City Berlin Country DE Phone 03018425165 | RatePay: B2C |
Company Name Imperium UG Sales Tax Number DE123456789 Last Name Descartes First Name René Birtday 1973-12-27 Street Odeonplatz 1 Postcode 80539 City München Country DE Phone 08945687541 | RatePay: B2B |
BIC BYLADEM1ROS IBAN DE36711500000009290701 | InterCard: Accepted |
Customer ID customer1 Company Must be empty Gender FEMALE Firstname Julia Lastname Tester Street Aalener Str. 57 Post Code 73492 City Rainau Country DE Phone 07361889969 E-Mail julia@tester.com Birtday 1987-10-25 | Paymorrow: Accepted |
Card number 4355084355084358 Expiry Date 12/2020 CVC 000 | Visa |
Procedure Use any valid German address. The first two attempts are
succesful. The third will fail.
| BillPay |
Company Must be empty Firstname Paul Lastname Positiv Street Teststr. 4 Post Code 49084 City Osnabrück Phone 095198009 | BillSAFE: Accepted |
Test Data http://developers.klarna.com/en/testing/invoice-and-account
| Klarna |
Last Name Wischnewski First Name Hans-Jürgen Birtday 1973-12-27 Street Müllerstraße 137 Postcode 13353 City Berlin Country DE Phone 03018425165 | RatePay: B2C |
Company Name Imperium UG Sales Tax Number DE123456789 Last Name Descartes First Name René Birtday 1973-12-27 Street Odeonplatz 1 Postcode 80539 City München Country DE Phone 08945687541 | RatePay: B2B |
9.2Testing - First Cash Solution Simulation Mode
Any kind of payment method can be tested with our modules. The "Operation Mode" corresponds to the simulation mode with First Cash Solution. Payments with a total of less than 10'000 EUR are always accepted.
10Errors and their Solutions
You can find detailed information under http://www.sellxed.com/en/faq. Should you not be able to solve your problem with the provided information, please contact us directly under: http://www.sellxed.com/en/support
10.1The Referrer URL appears in my Analytics Tool
When a customer and the notification are redirected via Header Redirection, the First Cash Solution Referrer URL might appear in your Analytics Tool thus hiding the original traffic source. However, most Analytic Tools are able to minimize this problem.
In case you are using Google Analytics as reporting tool, this step by step guide may help you to exclude the URLs: under bullet point 4.
11Compatibility with Third-Party Plugins
The plugins listed below are compatible with our payment modules and allow you to handle certain tasks in an easier way.
11.1Birthday and gender in Shopware
For certain payment service providers it is necessary to check the birthday and the gender of a customer. Shopware does not check this by default. To enable these checks go to "Configuration > Basic Settings > Frontend > Login / Registration" and check the following parameters:
- Show Birthday Field
- Birthday is required
- Show "I am" select field
12Error Logging
The module will log different unexpected errors or information depending on the configured level. If there is any issue with the module, this log can help identify the cause.
12.1Log Levels
You can configure the log level in the First Cash Solution settings.
- Error: Logs unexpected errors only. (Default)
- Info: Logs extended information.
- Debug: Logs information helpful for debugging.
12.2Log Location
The log file is stored in the Shopware log directory. Please make sure the path exists and it is writable by the webserver. (Default Path: {shopRootDirectory}/logs or {shopRootDirectory}/var/log)
13Advanced Information
This section of the manual is for advanced usage of the module. The content is for advanced users with special requirements. Everything in this section is optional and not required for the daily usage of the module.
13.1Transaction Object
This section describes how to extract information from a transaction, if you need it for further processing. E.g. you require more information of the transaction for further processing an order in your ERP system.
The code snippets in this section assume your script resides in the root folder of the shop with the default shop folder structure.
require __DIR__ . '/autoload.php'; use Shopware\Kernel; $environment = 'production'; $kernel = new Kernel($environment, false); $kernel->boot();
$pluginPath = 'engine/Shopware/Plugins/Local/Frontend/CwbFCSolutionCw'; Shopware()->Loader()->registerNamespace('Customweb', 'Customweb/'); Shopware()->Loader()->registerNamespace('CwbFCSolutionCw_Helpers', $pluginPath . '/Helpers/'); Shopware()->Loader()->registerNamespace('CwbFCSolutionCw_Entities', $pluginPath . '/Entities/'); Shopware()->Loader()->registerNamespace('CwbFCSolutionCw_Components', $pluginPath . '/Components/'); Shopware()->Loader()->registerNamespace('Shopware\Components\Api', $pluginPath . '/Components/Api/'); require_once $pluginPath . '/Library/loader.php'; Customweb_Core_Util_Class::registerClassLoader(function ($className){ return Shopware()->Loader()->loadClass($className); });
Customweb_Core_Util_Class::registerClassLoader(function($className){ if(strpos($className, 'FCSolutionCw') === 0){ $fileName = substr($className, strrpos($className, '_')+1).".php"; if(file_exists('engine/Shopware/Plugins/Local/Frontend/CwbFCSolutionCw/Legacy/'.$fileName)){ require_once 'engine/Shopware/Plugins/Local/Frontend/CwbFCSolutionCw/Legacy/'.$fileName; return true; } } return false; });
$transactionById = CwbFCSolutionCw_Helpers_Util::loadTransaction($transactionId); $transactionObject = $transactionById->getTransactionObject();